9piso Frequently Asked Questions

Creating a 9piso account takes about two minutes. Click the Sign Up button on the homepage, enter your mobile number, email address, and a secure password, then verify your number via the OTP sent to your phone. Once your number is confirmed, your account is active and you can make your first deposit. Full KYC verification is required before your first withdrawal.

9piso accepts any valid Philippine government-issued photo ID: PhilSys National ID, passport, SSS/UMID, PhilHealth ID, voter's ID, LTO driver's license, or Postal ID. Your document must show your full legal name and date of birth clearly. Depending on your account activity, we may also request a proof of address or source of funds declaration to comply with PAGCOR and AML requirements.

No. Each individual is permitted exactly one registered account on 9piso. Duplicate accounts — whether under the same or different names — are prohibited under our Terms and Conditions. If 9piso detects multiple accounts linked to the same person, all duplicate accounts will be closed and any balances in them may be forfeited.

On the 9piso login page, click "Forgot Password" and enter your registered mobile number or email address. You will receive an OTP or a reset link within a few seconds. Follow the instructions to set a new password. For security, 9piso stores all passwords as cryptographic hashes — no staff member can tell you your old password, only help you reset it.

You can request voluntary account closure at any time by contacting the 9piso support team via Live Chat or by emailing [email protected] with "Account Closure Request" in the subject line. Requests are processed within five business days. Any verified real-money balance will be returned to your registered payment method after KYC confirmation. If you are closing due to gambling concerns, consider self-exclusion instead — it offers stronger protections.

Log in to your 9piso account, go to the Cashier section, and select GCash as your deposit method. Enter the amount you want to deposit (minimum ₱100), then confirm. You will be redirected to the GCash payment screen — approve the transaction using your GCash PIN or fingerprint. Funds typically appear in your 9piso wallet within seconds of GCash confirming the payment.

The minimum deposit on 9piso via GCash and Maya is ₱100. Minimum deposit amounts for bank transfer channels — BPI, BDO, and Metrobank — may be higher and are displayed in the Cashier at the time of deposit. There is no maximum deposit limit by default, though transaction limits set by your payment provider (e.g., GCash daily transfer caps) will apply.

Withdrawals to GCash and Maya are typically processed within 5 to 15 minutes after approval. Bank transfers to BPI, BDO, and Metrobank are processed within the same business day for requests submitted before the cut-off time, or the next business day otherwise. If your KYC verification is still in progress, withdrawals are held until the review is complete — this usually takes less than 24 hours for standard requests.

9piso does not charge processing fees on standard deposits or withdrawals. However, your payment provider may impose its own transaction fees — for example, GCash charges a fee on transfers to certain account types. 9piso is not responsible for fees imposed by third-party payment providers, and these will not be reimbursed. Check your GCash or bank app for applicable fee schedules.

As a general rule, 9piso requires withdrawals to be sent to the same payment method used for deposits. This is a standard anti-money laundering control. If your original payment method is no longer available — for example, your GCash number changed — contact the 9piso support team with supporting documentation. Exceptions can be approved by our finance team after identity verification.

The minimum withdrawal on 9piso is ₱200. There is no standard maximum withdrawal limit, but very large withdrawals may be subject to additional KYC review in line with our AML obligations under Philippine law. VIP account holders may have elevated processing speeds and higher single-transaction limits — ask the 9piso support team for details.

9piso offers a wide range of games: live dealer casino tables (baccarat, roulette, blackjack, Sic Bo), JILI and Pragmatic Play slots, bingo rooms, virtual sports, and football betting. The 9piso Casino lobby features real-time live dealer streams from professional studios. The Slot section covers hundreds of titles with varying RTPs, paylines, and jackpot types. New games are added regularly.

All digital games on 9piso — including slots and RNG-based table games — use certified Random Number Generation systems that are independently tested for fairness by accredited third-party laboratories. Live dealer games are run by professional dealers in licensed studio environments with real-time video feeds. 9piso operates under PAGCOR oversight, which requires certified fair play standards as a condition of licensing.

Yes. 9piso is fully optimised for mobile browsers on both Android and iOS. The platform loads cleanly on Chrome, Safari, and other modern mobile browsers — no app download required. Live dealer games, slots, bingo, and football betting are all accessible from your smartphone. For the best experience, use a stable Wi-Fi or LTE connection, especially for live casino streams.

Yes, JILI slots are among the most popular titles in the 9piso Slot section. JILI games are widely played across Philippine online casinos because of their straightforward mechanics, local-themed titles, and relatively accessible bet sizes. On 9piso, JILI slots are available alongside Pragmatic Play, PG Soft, and other major providers. Filter by provider in the Slot lobby to find JILI titles quickly.

9piso's football and sports betting section covers a broad range of markets. Availability of PBA markets may vary by season and fixture schedule — check the current betting lobby for live listings. In addition to Philippine basketball, 9piso typically covers NBA, international football leagues, UFC, and boxing. Markets and odds are updated in real time during live events.

9piso offers a welcome bonus to new players on their first deposit. The specific percentage match and maximum bonus amount are shown on the Promotions page at the time of your registration. To claim it, opt in during the deposit process. Welcome bonus funds are subject to wagering requirements — you must wager the bonus amount a set number of times before winnings can be withdrawn. Full terms are on the Promotions page.

A wagering requirement (also called a playthrough requirement) means you must bet the bonus amount a specified number of times before any associated winnings become withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in bets before cashing out bonus-derived winnings. Different games contribute different percentages — slots typically count 100%, while live table games may count less. Check each promotion's individual terms.

Yes. All 9piso bonuses carry an expiry date — typically 7 to 30 days from activation, depending on the promotion. If the wagering requirement is not met before the bonus expires, the bonus and any associated winnings are forfeited. The expiry countdown and progress toward the wagering requirement are visible in your account under "Active Bonuses." Read each promotion's terms carefully before claiming.

Yes, 9piso operates a VIP program for consistent, high-value players. VIP members receive elevated withdrawal limits, faster processing times, dedicated account management, exclusive bonuses, and invitations to special tournaments and events. VIP status is invite-based and assessed by the 9piso team based on your activity level. If you believe you qualify, you can enquire directly at [email protected].

9piso operates under the regulatory oversight of PAGCOR — the Philippine Amusement and Gaming Corporation, the government body responsible for licensing and supervising all legal online and land-based gaming in the Philippines. Operating under PAGCOR's framework means 9piso is subject to regular audits, fair play requirements, player protection standards, and anti-money laundering compliance obligations.

The minimum age to gamble on 9piso is 21 years old. This is a legal requirement under Philippine law and a condition of our PAGCOR licence. Age verification using a valid government-issued photo ID is mandatory before real-money play is permitted. Any account found to belong to a person under 21 will be immediately and permanently closed, with winnings voided.

You can self-exclude directly from Account Settings under the Responsible Gaming section. Choose your exclusion duration: 6 months, 1 year, 3 years, or permanent. Self-exclusion takes effect immediately — your account is locked for real-money play and you are removed from all marketing communications. You can also request self-exclusion via Live Chat 24/7 if you need immediate help. Self-exclusion cannot be reversed during the chosen period.

9piso provides the following tools directly in your account settings: deposit limits (daily, weekly, monthly), loss limits, session time reminders, session time limits, cooling-off periods (24 hours to 6 weeks), and self-exclusion. These tools are available to every registered player at no cost and without needing to contact support. Reducing a limit or activating a cooling-off period takes effect immediately.

If gambling is causing you distress or financial harm, act now — don't wait for it to get worse. Start by setting a deposit limit or activating a cooling-off period on 9piso. If you need a longer break, use the self-exclusion tool. You can also contact 9piso's support team via Live Chat 24/7 — all conversations are confidential and non-judgmental. For professional support in the Philippines, the NCMH crisis hotline is available at 1553.