This Privacy Policy explains how 9piso collects, uses, stores, shares, and protects your personal data when you use our online casino and sports betting platform. We operate in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and PAGCOR regulatory requirements.
This Privacy Policy governs all personal data processed by 9piso. By registering an account or using the 9piso Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please do not use the Platform.
9piso ("the Company," "we," "us," or "our") is the operator of the online gaming platform accessible at 9piso.co. We take the privacy of our users ("you," "your," or "the User") seriously. This Privacy Policy describes the personal data we collect about you, the purposes for which we process it, how long we keep it, with whom we share it, and the rights you hold as a data subject under Philippine law.
9piso processes personal data strictly in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. Our data processing activities are also subject to PAGCOR's regulatory requirements regarding player identification, anti-money laundering, and responsible gaming record-keeping.
This Policy applies to all personal data collected through the 9piso website, mobile browser interface, customer support channels, and any other service touchpoint operated by 9piso. It does not apply to third-party platforms or websites linked to or from 9piso.
For the purposes of Republic Act No. 10173 and its Implementing Rules and Regulations, the personal information controller responsible for your data is:
If you have any questions, concerns, or requests relating to your personal data and this Privacy Policy, please contact our Data Privacy Officer (DPO) at the contact details provided in Section 15 of this document.
9piso collects the following categories of personal data, depending on your level of engagement with the Platform:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID type and number | Mandatory (KYC) |
| Contact Data | Philippine mobile number, email address, residential address | Mandatory |
| Account Data | Username, hashed password, account creation date, login history | Mandatory |
| Financial Data | GCash / Maya reference numbers, BPI / BDO / Metrobank account details, transaction history, deposit and withdrawal amounts | Mandatory |
| Gaming Data | Game session records, bet amounts, game outcomes, wagering history, bonus usage | Automatic |
| Device & Technical Data | IP address, browser type and version, operating system, device identifiers, screen resolution | Automatic |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Where applicable |
| Verification Documents | Government-issued photo ID scans, proof of address documents, source of funds declarations | KYC-triggered |
We do not collect sensitive personal information beyond what is strictly required for age verification, identity confirmation, and anti-money laundering compliance. We do not collect biometric data, health data, or religious or political affiliation data.
9piso collects personal data through the following means:
9piso processes your personal data on the following legal bases as recognised under RA 10173:
9piso uses your personal data for the following purposes:
9piso does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly to the extent necessary for the stated purpose:
All third parties with whom 9piso shares personal data are contractually required to process that data only for the specified purpose, to maintain adequate data security standards, and to comply with applicable Philippine privacy law.
9piso retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable Philippine law or PAGCOR regulations.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 9piso's data destruction procedures.
9piso implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:
Notwithstanding these measures, no internet transmission or electronic storage is entirely secure. While 9piso takes its security obligations seriously, we cannot guarantee absolute security. In the event of a personal data breach that poses a real risk of serious harm to affected data subjects, 9piso will notify the National Privacy Commission and affected users in accordance with the requirements of RA 10173.
The 9piso Platform uses cookies and similar tracking technologies to operate correctly, personalise your experience, and analyse how the Platform is used. Cookies are small text files stored on your device by your browser when you visit the Platform.
9piso uses the following categories of cookies:
You can manage cookie settings through your browser's privacy controls. Disabling non-essential cookies will not prevent you from using the 9piso Platform, but may affect certain personalisation features. 9piso does not use cookies to serve third-party advertising networks.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data processed by 9piso. To exercise any of these rights, please submit a written request to our Data Privacy Officer at [email protected].
9piso will acknowledge data subject requests within five (5) business days and will endeavour to fulfil or formally respond to substantive requests within thirty (30) calendar days. Where requests are complex or numerous, we may extend this period by a further thirty (30) days with notice.
The 9piso Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from persons under 21. If we determine that personal data belonging to a minor has been submitted, we will immediately close the associated account, delete the data to the extent permitted by legal retention obligations, and return any deposited funds.
If you are aware that a minor has registered on the 9piso Platform, please contact us immediately at [email protected] so we can take prompt action.
9piso is a Philippines-based platform. Some of our third-party service providers — including game software providers, cloud infrastructure providers, and KYC verification platforms — may be located outside the Philippines and may process your personal data in foreign jurisdictions.
Where personal data is transferred outside the Philippines, 9piso ensures that such transfers are subject to contractual safeguards that provide a standard of data protection equivalent to or greater than that required under RA 10173. These safeguards include data processing agreements with contractual data protection obligations imposed on the recipient.
9piso reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. The revised Policy will be published at 9piso.co/privacy-policy with an updated effective date.
For material changes to how we process your personal data, 9piso will notify registered users via account notification or email prior to the changes taking effect. Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy.
For any questions, concerns, or formal requests relating to this Privacy Policy or the processing of your personal data, please contact 9piso's Data Privacy Officer:
All formal privacy requests must be submitted in writing via email. Please include your registered mobile number or username and a clear description of your request to allow us to process it efficiently.
If you believe 9piso has not adequately addressed your privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority for data protection in the country.
As a 9piso player, these rights are yours under the Philippine Data Privacy Act. You can exercise any of them by contacting our Data Privacy Officer.
Know exactly what data 9piso holds and how it is used
Request a copy of your personal data at any time
Correct any inaccurate or outdated data we hold
Request deletion, subject to legal retention requirements
Receive your data in a structured, portable format
Opt out of direct marketing processing at any time
Six key commitments that define our approach to data security and privacy on the 9piso platform
Every connection between your device and 9piso is encrypted with industry-standard SSL/TLS. Your login credentials, financial data, and personal information are protected in transit at all times.
9piso processes all personal data in full compliance with Republic Act No. 10173. Our Data Privacy Officer oversees compliance, and players can exercise all rights granted under the Act directly through our support channels.
9piso does not sell, rent, or trade your personal information to advertising networks, data brokers, or any other third parties for commercial purposes. Your data is used only to operate and improve the 9piso platform.
Your account password is stored as a one-way cryptographic hash. No 9piso employee or system can retrieve your password in plaintext. If you forget it, a reset is the only option — we cannot look it up.
Logins from unrecognised devices trigger an OTP sent to your registered Philippine mobile number. This prevents unauthorised access even if someone else knows your password.
9piso retains data only as long as legally required or operationally necessary. When the retention period expires, data is securely deleted or anonymised — not kept indefinitely as a matter of course.
These policies work together with the 9piso Privacy Policy to govern your account and experience on the Platform
The full agreement governing your use of the 9piso Platform, including account rules, gameplay, deposits, and liability.
Self-exclusion, deposit limits, loss caps, and support resources for safe and responsible gambling on 9piso.
Learn about 9piso — our mission, the platform's history, and our commitment to Filipino players nationwide.
Answers to common questions about accounts, deposits, withdrawals, game rules, and privacy on 9piso.
9piso is PAGCOR-regulated and fully compliant with the Philippine Data Privacy Act. Your data is protected — and so is your gaming experience. 21+ only.